Frequently Asked Questions

• What is IHG and what hotel brands does it include?

  IHG (InterContinental Hotels Group) is one of the world's leading hotel companies. It includes a diverse portfolio of brands such as InterContinental, Kimpton, Six Senses, Regent, Voco, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Avid, and Staybridge Suites. With over 6,000 hotels across nearly 100 countries, IHG offers a wide range of accommodation options for various traveler needs and preferences.

• What is the IHG Destined program?

  The IHG Destined program is a preferred partner program designed for luxury travel advisors. It offers exclusive benefits and amenities to guests who book their stay at participating IHG luxury and lifestyle properties through an approved travel advisor, such as First Row Travel. This program enhances the guest experience with perks like room upgrades, early check-in/late check-out, and special welcome amenities.

• What benefits can I receive when booking through the IHG Destined program?

  When booking through the IHG Destined program with First Row Travel, you can enjoy several exclusive benefits at participating IHG luxury and lifestyle properties. These may include: complimentary room upgrades (subject to availability), early check-in and late check-out privileges, daily breakfast for two, a property-specific amenity or credit (often valued at $100), and VIP status recognition during your stay. Additionally, you'll have access to specialized service from your travel advisor before and during your trip.

• How does the IHG One Rewards loyalty program work?

  IHG One Rewards is the loyalty program for IHG hotels. Members earn points on qualifying stays, which can be redeemed for free nights, upgrades, or other rewards. The program has four elite tiers: Club, Silver Elite, Gold Elite, and Diamond Elite, each offering increasing benefits. Members can also earn points through IHG partners, credit card spending, and promotional offers. Points can be used for stays at any IHG brand worldwide, making it a flexible and valuable program for frequent travelers.

• What are some of IHG's most luxurious hotel brands?

  IHG's most luxurious hotel brands include InterContinental Hotels & Resorts, known for their premium locations and sophisticated service; Six Senses, focusing on wellness and sustainability in exotic locations; Regent Hotels & Resorts, offering timeless luxury; and Kimpton Hotels & Restaurants, known for boutique hotels with personalized service. These brands cater to discerning travelers seeking high-end accommodations and exceptional experiences.

• Can I combine IHG Destined benefits with my IHG One Rewards membership perks?

  Yes, you can enjoy both IHG Destined benefits and IHG One Rewards membership perks on the same stay. When you book through First Row Travel using the IHG Destined program, you'll receive the exclusive Destined amenities. Additionally, if you're an IHG One Rewards member, you can still earn points and enjoy your membership benefits during your stay. This combination allows you to maximize your benefits and enhance your overall hotel experience.

• What is IHG's cancellation policy?

  IHG's cancellation policy can vary depending on the specific hotel, rate type, and time of year. Generally, many IHG hotels offer flexible rates that allow free cancellation up to 24-48 hours before check-in. However, some promotional rates or peak season bookings may have more restrictive policies. It's always best to check the specific terms and conditions at the time of booking. When booking through First Row Travel with the IHG Destined program, your travel advisor can help clarify the cancellation policy for your specific reservation.

• Does IHG have all-inclusive resorts?

  Yes, IHG does offer all-inclusive resorts, primarily under its Holiday Inn brand. These are mostly located in popular beach destinations in Mexico and the Caribbean. The all-inclusive packages typically cover accommodations, meals, beverages, activities, and entertainment. While not as numerous as IHG's traditional hotels, these all-inclusive options provide a convenient and value-packed vacation experience for travelers seeking a hassle-free getaway.