Frequently Asked Questions

• What is Rosewood Hotels & Resorts?

  Rosewood Hotels & Resorts is a luxury hotel group known for its ultra-luxurious properties in prestigious locations worldwide. Founded in 1979, Rosewood manages a collection of highly individual hotels and resorts offering exceptional service, unique design, and a strong sense of place. Their philosophy, 'A Sense of Place,' ensures that each property reflects the history, culture, and sensibilities of its location.

• How many properties does Rosewood have?

  As of 2023, Rosewood Hotels & Resorts operates over 30 properties across 18 countries. The group continues to expand its portfolio with several new properties in development worldwide, including both city hotels and exotic resorts.

• What is the Rosewood Elite program?

  The Rosewood Elite program is a preferred partner program designed for luxury travel advisors. It offers exclusive benefits and amenities to guests who book their Rosewood stay through an Elite-certified travel advisor, such as First Row Travel. This program enhances the guest experience with special perks and personalized service.

• What benefits do I get when booking through Rosewood Elite?

  When you book through a Rosewood Elite partner like First Row Travel, you can enjoy benefits such as daily breakfast for two, a room upgrade if available, early check-in and late check-out subject to availability, a welcome amenity, and a $100 hotel credit. These perks are in addition to the best available rates and are designed to enhance your luxury stay experience.

• What are some of Rosewood's most famous properties?

  Some of Rosewood's most renowned properties include The Carlyle in New York City, Rosewood Hong Kong, Rosewood London, Las Ventanas al Paraíso in Los Cabos, and Hôtel de Crillon in Paris. Each of these properties exemplifies Rosewood's commitment to luxury, personalized service, and reflecting the local culture and heritage.

• Does Rosewood have a loyalty program?

  Currently, Rosewood Hotels & Resorts does not offer a traditional points-based loyalty program. However, they do have the Rosewood Elite program, which provides exclusive benefits when booking through certified travel advisors like First Row Travel. Additionally, Rosewood offers personalized recognition and tailored experiences for their frequent guests across their properties.

• What makes Rosewood different from other luxury hotel groups?

  Rosewood stands out for its 'A Sense of Place' philosophy, which ensures each property is deeply rooted in its location's history and culture. The group is known for ultra-luxurious, intimate properties with highly personalized service. Rosewood also focuses on creating unique, immersive experiences for guests, often incorporating local traditions and customs into their offerings.

• Are Rosewood hotels pet-friendly?

  Many Rosewood properties are pet-friendly, offering special amenities for four-legged guests. However, pet policies can vary by location. It's best to check with the specific Rosewood property or consult with First Row Travel when booking to confirm the pet policy and any associated fees or restrictions.